A New Restaurant

The Keys to Running a Successful Restaurant
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Is Your Restaurant Sanitary or Just Clean

December 03, 2009 By: Jim Category: cleaning and sanitizing, manager of restaurant, training

1205833_colored_spongesIs your restaurant a sanitary food environment, or is it merely clean?  It is an important distinction, and one that successful restaurant managers need to be aware of.

Clean means that the area is free of dirt.  Sanitary means that it is free of dangerous levels of germs and pathogens.  If you sweep and mop a floor it is clean, but you still probably would not want to eat off of it.

Why?  Because it is not sanitary.

As a successful restaurant manager you want to make sure that the food contact surfaces in your restaurant are both clean and sanitary.  That means that you need to have good cleaning and sanitization procedures in place, and you need to inspect the work to make sure that it meats your standards.

The difference between clean and sanitary is a distinction that many people miss.  Because they don’t see dirt they fell like everything is OK.  The problem is, your eye can not see the germs that may be crawling all over the surface.

For instance, suppose your cook was cutting raw chicken on a cutting board.  When he was done he wiped the cutting board and the knife with a damp rag and then started to prep vegetables for tonight’s salads.  Because he wiped the surface it appears to be clean, but all of the pathogens from the raw chicken are still crawling all over the knife and the cutting board, and those germs are now contaminating the raw salad veggies.

On the other hand, your customers may freak out over a bit of food that was stuck to the tine of their fork.  However, because that fork went through a high temperature sanitization, the fork is sanitary, even though it is not clean.  The customer has a much greater chance of getting sick eating the contaminated salad then they would by using the dirty fork.

Your restaurant should establish a policy of having pails of sanitizing solution available, and ensuring that your staff use that solution.  Every time your cooks move from one task to another they should get into the habit of sanitizing their area.  When you servers are bussers wipe down a table they should do it with sanitizer.

It is a very inexpensive way to reduce the chances of a food borne illness outbreak in your restaurant.  You can use a bleach solution that is 50 to 100 ppm to get the job done.  That is about a capful of bleach for every gallon of water.

Don’t worry about everything smelling like bleach.  At that level of concentration it should have no odor.  In fact, if you smell bleach you have it mixed too strong.  A proper concentration will have no smell and it will not leave an after taste on the surface.  It won’t even stain your clothes if you get splashed.  And bleach is one of the least expensive sanitizers you can use.

As a successful restaurant manager you need to make sure that your restaurant is not only clean, but it is sanitary as well.  Teach your staff to sanitize their areas, then inspect to make sure they are doing it right.

Restaurant Success or Failure is in the Details

November 09, 2009 By: Jim Category: attitude, employee relations

Many times the difference between restaurant success and restaurant failure is in the small details.  Your restaurant can have a very talented chef that consistently puts out excellent meals, but if that meal is served on a dirty plate, your potential success becomes a failure in the eyes of your guests.

I’ll admit, one job I have never held in my food service career is dishwasher.  That doesn’t mean I haven’t washed my share of plates and scrubbed more pots and pans than I care to remember.  Even in management and chef positions I have always been willing to step in and work through a pile of dirty dishes.

In most operations the dishwasher is the lowest of low on the pecking order.  Every crap job that needs to be done seems to fall to them.  It is your basic entry-level, low skill position.

That being said, in many ways your restaurants success rides on the back of these kitchen drones.  Read the rest of this entry →

How to Grow Your Restaurant Without Going Broke

October 21, 2009 By: Jim Category: business plan, misc., trends

Todays post is from Greg McGuire at The Back Burner blog.  I hope you find it as interesting as I did.

Small independent restaurants have been dropping like flies over the past year.  Chances are, if you’ve made it this far through the recession, the worst is behind you.  That doesn’t mean tough days aren’t ahead, but hopefully you’ve at least stopped just trying to stay above water and have started swimming a little.  The waters out there are still dangerous, but if you’re not thinking about growth, you’re setting yourself up for decline.

Restaurants are a business like any other, and as an entrepreneur, you’ve already taken the plunge into the risky but potentially rewarding world of business ownership.  Growing a business is never easy, and trying to grow that business in the current economic climate is even harder, which is why a few key principles for small business ring more true today than ever: Read the rest of this entry →

Food Cost Question – What is a Cheeseburger Worth?

October 02, 2009 By: Jim Category: cost control

In a previous post I wrote about how to cost out your menus so you are meeting your food cost projections.  Knowing how to cost out a recipe will give you an idea about where to set the price of your menu items.  The problem is, this leaves out an important part of the equation: your customer.

Take a cheeseburger for example.  What is a cheeseburger on your menu worth?

There are a lot of possible answers here.  Read the rest of this entry →

Under New Management

August 23, 2009 By: Jim Category: attitude, customer service, training

Many managers have the distinct privilege of being put in charge as manager of a restaurant after a previous manager has done their best to kill the business.  They drove away customers, and left the restaurant with a poor reputation and a dwindling customer base.  So what can you, as the new manager do to breathe life back into the business?

The first thing is to realize that you will not be able to revive the business overnight.  Read the rest of this entry →

Is Now A Good Time To Start A New Restaurant?

April 23, 2009 By: Jim Category: be prepared, entrepreneurship, starting a restaurant

After months of bad economic news, and hearing of restaurant struggling and even closing their doors, we are starting to finally hear some good news. Some people may even be considering if now is a good time to take a risk and start a new restaurant. Before you do anything too hasty, you may want to take a minute and analyze what the reports are really saying.

Before you rush right out and start making plans to start a new restaurant, consider the news that is still coming out. Read the rest of this entry →

Management Styles – Micro Manager or Laissez Faire

April 15, 2009 By: Jim Category: employee relations, misc., personal development

Your management style can have a lot to do with your success in running a restaurant, or any other business. While people can debate all day long about which is the best management style to use in different situations, one thing people will agree on, if you get it right (or wrong) it can have a big affect on the success of your business.

There are a variety of management styles, and most effective managers use a combination of styles to handle different situations. Read the rest of this entry →

How Much Does it Cost To Open A Restaurant?

April 04, 2009 By: Jim Category: be prepared, business plan, concept, cost control, starting a restaurant

Asking “How much does it cost to open a restaurant?” is like asking how much to buy a house, or to buy a car. While there are some guidelines to consider, the actual answer is determined by so many different factors, there is no way to set an accurate price that covers all different situations. Each restaurant is unique, and the price tag for each restaurant will be unique.

When you begin to examine how much it costs to open a restaurant you first need to have a very clear idea of Read the rest of this entry →

4 Keys to a Successful Restaurant

March 29, 2009 By: Jim Category: attitude, cost control, customer service, entrepreneurship

One of the warnings that new restaurant owners hear when they talk about opening their own restaurant is that it will require long hours in order to earn the mount of money you would earn in a 9 to 5 job.  Sadly, for many restaurant owners, that is very true.  Everything they own is tied up in their restaurant, and it consumes nearly all of their time.  You can see this in almost any community with independent restaurants.  They are surviving, but are they are not what you would consider restaurant success stories.
Read the rest of this entry →

Five Tips for Effective Menu Design for A New Restaurant

March 23, 2009 By: Jim Category: marketing, trends


This is a guest post from Erin at MustHaveMenus (http://www.musthavemenus.com), an online company that provides
restaurants with high quality menu designs. She blogs her thoughts on menu design trends and restaurant marketing strategies at ttp://blog.musthavemenus.com.Thanks Erin.  It’s great to get some insight from othersabout what it takes to succeed in the restaurant business.

Think a menu is just for ordering food? Think again! A menu communicates much for than just your food; it sets the tone for your customers’ dining experience.

Unfortunately, many new restaurants design their menu almost as an afterthought. I’m here to tell you that your menu should get as much attention as your dishes, the physical layout of the restaurant and your staff selections. Read the rest of this entry →