A New Restaurant

Be honest.  How often do you walk into a restaurant and notice that there is no dust built up in the corners, or that there aren’t any streaks on the display cases.  If you’re like me, you probably don’t notice these things.  Why?  Because they’re not supposed to be there.

The majority of your cleaning efforts will go unnoticed by your customers, and that’s as it should be.  They don’t care how often you clean the glass or scrub the corners.  All they care about is that your restaurant is clean.

If you are staying on top of the cleaning, you customers will notice, even if they don’t conciously see it.  They may not be able to say why they like the feel of your restaurant.  All they know is that it feels right to them.

On the other hand, if you are not staying on top of the cleaning, your customers will definitely notice.  They expect your restaurant to be clean, so anything that is unexpected, like dirt and streaked glass, will stand out.  Suddenly they begin to question what else isn’t up to standards.  Soon, their opinion of the atmosphere, the food, and the service are called into question.

The solution, make sure your staff is doing their cleaning sidework.  Because what the customer doesn’t see is vitally important.