As a restaurant owner, you have to remember that when it comes to staff performance, you reap what you sow. You are the leader of your organization, and it is up to you to set the tone and the expectations for how your staff performs.
This puts a lot of pressure on you. Your […]
Entries Tagged as 'leadership'
You Reap What You Sow
November 6th, 2007 · 1 Comment
Tags: employee relations · leadership
Quiet Leadership
September 25th, 2007 · 1 Comment
Think about the organizations and groups you’ve been a part of. Is the true leader always the most noticeable person in the group? Sometimes they are; they’re charismatic, thrive in the spotlight, and people love them. But that’s not always the case.
My son plays soccer. There is one young man on the team who is […]
Tags: leadership
Management By Walking Around
September 19th, 2007 · 3 Comments
Have you ever noticed that in some restaurants you never see the manager unless there’s a problem? I’ve been to some where I have not seen a manager the entire time I’m there. The other thing I’ve noticed is, these restaurants don’t usually impress me. I see mediocre service, longer waits for […]
Tags: leadership · customer service
