Getting it Right
As a customer, I always like when a company that got it wrong the first time goes out of there way to make it right. A couple of weeks ago my wife and I bought a couple of recliners for our family room. We decided to save a little on shipping, so we picked them up ourselves (not realizing they would come unassembled).
When we were getting the first one put together, I noticed several cracks in the wood along one side. We set that chair aside to start assembling the second chair. When we opened the box and looked in, the chair was the wrong color. To put it mildly, we were not amused. Two chairs, and there was something wrong with both of them.
My wife immediately got on the phone to the company to get the problem corrected. When it was all said and done, the company came by to pick up the two chairs, and delivered the replacement chairs fully assembled.
Did the company get it wrong initially? Yes. In a big way.
More importantly, they went out of there way to make it right.
